AI built into the property OS — not bolted on.
Operations AI — leasing, renewals, collections, churn signals, copilot — ships on every plan. Workflow AI — lease drafts, bill scan, maintenance triage, move-out vision, rent comps — runs on monthly quotas (AI Starter bundled on Growth+).
Most modules suggest; you approve. The only auto-action is early delinquency email — reversible, auditable, capped by you.
Human-in-the-loop by default · Spend caps you set · Every email auditable
Included on every plan
Operations AI
Day-to-day portfolio intelligence — no AI-tier upsell, no per-message meter on these modules.
Leasing AI
Prospect chat that qualifies and books tours
Embed on your listings site. Answers unit, price, pet, and tour questions 24/7; pre-qualifies on income; captures leads into your CRM. Grounded in real availability.
Renewals AI
Lease renewals proposed by the system
Scans leases inside the renewal window, drafts the offer (and lawful increase letter), tracks engagement. Every message waits in your approval queue before it sends.
Delinquency AI
Empathetic reminders on a schedule you set
Tiered next steps per overdue balance — remind, payment plan, escalate. Early reminders can auto-send (reversible email); late-stage notices stay one-click approval.
Portfolio Autopilot
Daily action feed across the portfolio
Surfaces what needs attention — renewals due, SLA breaches, outstanding rent — in one feed under Settings → Autopilot. Safe reminders respect your cooldown and daily caps.
SentimentAI
Churn risk before residents walk
Short satisfaction surveys after key touchpoints. AI scores each response and flags Low / Medium / High churn risk on an at-risk dashboard.
Lease Audit AI
Catches lease vs ledger drift
Reads each active lease against the GL. Flags missing deposits, rent mismatches, unsigned addenda. Deterministic rules — no LLM guesses on financial flags.
Proprietio Copilot
In-app assistant for your team
Ask in plain English about a tenant, property, payment, or policy. Reads live data, proposes actions with confirmation cards — available from the assistant on every admin page.
Tenant support bot
24/7 Q&A trained on your lease + SOPs
Residents get answers from your house rules and help docs — in English or Spanish per recipient. Escalates to your team when it should; unlimited Q&A on AI Starter+.
Quotas + pay-per-use
Workflow AI
Heavy-lift tasks with real API cost. AI Starter ($29/mo value) is bundled free on Growth+ — 5 lease drafts, 20 bill scans, 50 triages/month. Beyond quota: standard per-use rates.
AI lease drafting
50-state clauses in ~60 seconds
State-aware lease draft with disclosures attached — ready for your (or your attorney's) review. $3/draft beyond quota; AI Starter includes 5/mo on Growth+.
AI bill scan
Photo → vendor + amount + GL category
Snap an invoice; vision API extracts line items and pre-fills an expense. $0.50/scan beyond quota; 20/mo on AI Starter.
24/7 maintenance triage
Voice AI line + ticket classification
Residents call anytime — urgency classified, guided troubleshooting, auto-ticket + vendor dispatch on critical issues. Transcript lands on the work order. $1/ticket beyond quota.
Move-out inspection vision
Before/after photo comparison
Upload move-in and move-out photos side by side. AI flags damage with confidence scores and pre-fills the deposit deduction worksheet for your approval.
AI rent pricing
Comps + suggested range per unit
Internal portfolio comps plus market signals → suggested rent range with confidence score on every unit card and renewal proposal. You set the final number.
Ticket triage AI
Priority, category, cost estimate
Incoming maintenance tickets get AI-assigned priority, trade category, and estimated cost before your team touches them — same quota pool as the voice line.
Two rules that hold across every module
The hype around “autonomous” software skips the question of what happens when it gets it wrong. We don't.
Human approves anything that costs money
Rent changes, vendor dispatch, ad spend, legal notices — all approval-gated. Workflow AI drafts; you sign. Daily $ caps in Settings stop runaway API spend.
The one auto-action is reversible
Early delinquency reminders can send on their own — plain email with one-click unsubscribe and a server-side audit trail. No silent SMS blasts, no auto-collections, no auto-evictions.
How we think about “AI-native”
Three flavors of AI in property-management software today — we deliberately sit in the middle.
A generic LLM widget glued to the bottom-right corner. Can't see your ledger, your leases, or your work orders. Answers in vibes, not facts.
AI that reads your data (rent roll, AR aging, lease terms, work orders) and drafts the next move — you approve. Reversible auto-action only on the safest surface.
Marketing copy says the AI runs everything. The buyer carries the risk when it sends the wrong notice, raises the wrong rent, or commits to a vendor. Not us.
Common questions
Do I pay extra for AI?
Operations AI — leasing chat, renewals, delinquency, SentimentAI, lease audit, copilot, tenant bot — is included on every Proprietio plan with no usage meter. Workflow AI (lease drafts, bill scan, maintenance triage, inspections, rent pricing) uses monthly quotas; AI Starter is bundled free on Growth+ and Pro+. Beyond quota you pay standard per-use rates ($3/lease, $0.50/scan, $1/triage, etc.).
What if the AI gets something wrong?
Every suggested action (renewal letter, vendor dispatch, rent change) is approval-gated — the AI does not send, charge, or commit without a human click. The one auto-acting surface (early delinquency reminders) sends plain email with one-click unsubscribe and a full audit trail.
Where does the AI read from?
Only your portfolio — leases, units, rent roll, AR aging, work orders, call transcripts, lead pipeline. We do not train on customer data and we do not share data across organizations. Multi-tenant isolation is enforced server-side.
Can the AI raise rent or send legal notices on its own?
No. Rent changes, notices, evictions, and any auto-collections are explicitly out of scope. Those decisions require state-specific law and a human signature. The AI drafts; you sign.
Is fair-housing covered?
Templates the AI uses are reviewed against fair-housing language. The AI does not infer protected-class demographic attributes from a lead and does not condition messaging on them. If you spot a fair-housing concern, email us — we treat it as a P0.
What about AppFolio Realm-X or Buildium AI add-ons?
Legacy platforms often gate AI behind enterprise tiers or per-seat upsells. Proprietio ships operations AI on every plan and publishes workflow-AI quotas on the pricing page — no demo required to see what you'd pay.
Bring the AI into your portfolio.
Operations AI on every plan. Workflow AI quotas included on Growth+. No per-door AI tax.